Return and Refund Policy

Effective Date: .01/01/2023

1. Returns

At Walkout we take immense pride in the craftsmanship and quality of our luxury dresses. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to assist you.

2. Eligibility

To be eligible for a return, please make sure that:

• The item is in the same condition as you received it.
• The item is unworn and free from any odors.
• The item is in its original packaging with all tags and labels attached.
• The return is requested within 7 days of the original purchase date.
• The item is not a custom order.

3. Non-Returnable Items

The following items are not eligible for return:

• Custom orders.
• Items marked as "Final Sale" or "Non-Returnable."

4. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at [contact email/phone] to request a Return Authorization (RA) number.
• Pack your item(s) securely in the original packaging (if available) or in suitable packaging to prevent damage during transit.
• Clearly mark the RA number on the outside of the package.
• Ship the package to the address provided by our customer support team.

5. Refunds

Upon receiving and inspecting your returned item(s), we will process your refund within 7 business days. The refund will be issued in the original form of payment. Please note that shipping fees (if applicable) are non-refundable.

6. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

7. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at 03237606234.

8. Changes to this Policy

Walkout reserves the right to modify or update this return and refund policy at any time. Any changes will be posted on our website with the effective date.